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Microsoft 365 Application Manager - (Immediate Opening)

School Year: 2022-2023
Location: Headquarters-Rio Grande Valley
Region: Headquarters - Rio Grande Valley, TX
Category: Operations
Job Type: Full-Time

Description

 

Role Mission: This immediate, full-time opening for the role of the Microsoft 365 Application Manager is an opportunity to maintain and support the day-to-day operations within our tenant, as well as support projects, and campus openings nationally for IDEA public schools. You will report directly to the Information Technology Director and work alongside our Systems Engineer and IT Project Management Team to achieve success in the growth of IDEAYou will report to work during regular hours of 8AM to 5PM CST remotely.

 

 

Required skills/Responsibilities

  • HS/GED Required 
  • Associate's/Bachelor's Degree Preferred 
  • 3+ years relevant experience in Information Technology
  • Superior troubleshooting, problem-solving and analytical skills
  • Ability to work under varying degrees of pressure
  • Ability to work flexible hours and support night or weekend work as needed
  • Ability to effectively communicate with peers as well as leadership roles all aspects of your role and projects
  • Ability to work with and instruct vendors and/or end users on troubleshooting tasks and/or projects

Required experience

  • Minimum 2-3 years of experience within the Microsoft 365 ecosystem
  • Skilled at user training and support
  • Proficient knowledge using Microsoft 365 to manage processes and document storage
  • Experience creating both internal and client-facing documentation and diagrams for varying degrees of audience understanding
  • Experience effectively working with a team, customer-base and third parties in a remote environment

 

Accountabilities:

 

Implement, support, and develop Microsoft 365 applications to provide 100% BoY (beginning of year) deliverables by FDoS (first day of school) for all IDEA locations

  •  Ensure accounting automation is thoroughly reviewed and operational
  • Work with Microsoft 365 team to empower current applications with the latest technical innovations
  • Develop and maintain various integrations across the platforms by partnering with internal       development  resources and external vendors
  • Develop and facilitate training and documentation for end-users and other stakeholders

 

Manage maintenance, configuration, permissions, upgrade, and reporting. Ensure reliable operations of our Microsoft 365 ecosystem

  • Develop application performance operation metrics throughout top used apps. Provide tangible examples of progress/improvement.
  • Keep up to date knowledge of the applications and gather best practices from other organizations (benchmark). Provide recommendations to improve services.
  • Understand customer needs, and requirements and gather customer feedback to improve services.
  • Troubleshoot system issues for specific employee or employee groups and work with vendor, other systems and team to solve and determine root causes to be solved
  • Serve as the internal IDEA technical expert for all 365 products

 

Improve services and customer experience (Continuous Improvement):

  • Develop and deploy at least 2 application improvements that improve customer service and/or experience
  • Improve the data integration and connectivity between other district systems (IE: Tyler, PowerSchool, and Focus)
  • Develop business partnerships with key stakeholder to inform system improvements through gathering business requirements
  • Serve as the Tier 2 and 3 support for end users ensuring 95% customer satisfaction, as measured by customer satisfaction surveys, and 95% service level agreement compliance for all tickets.

Ensure 100% of network connected systems and resources are at a Security Maturity Level of at least "2 – Repeatable" in accordance with the Texas Cyber Security Framework

  •        Maintain up to date policies within Microsoft 365 to meet the least privileged model
  •        Configure and secure systems with policies defined in partnership with security operations center and technology operations
  •        Partnering with security operations center to provide resolution to escalations and vulnerabilities 

 

Live IDEA core values and believes and is committed to our mission: that all students are capable of getting to and through college. Provide specific examples of:

  • Delivering improvements in outcomes and results, and increasing accountability, personal and team.
  • Challenging the status quo and improving process and services.
  • Being entrepreneurial and comfortable with ambiguity and change
  • Seeking and taking action from feedback · working through silos and forging cross-departmental relationships

Physical Requirements

  • Working on a computer and typing for long periods of time
  • Valid driver’s license from state of residence and ability to travel within the United States of America using all modes of travel

 

Diversity, Equity and Inclusion

Click here to learn about IDEA’s Diversity, Equity and Inclusion Anti-Racist and Anti-Bias commitment: https://ideapublicschools.org/dei/.

 

Learn more about IDEA

Click here to learn more about IDEA’s regions and reach:

https://ideapublicschools.org/our-schools/

 

Compensation & Benefits

Salaries for people entering this role typically start between $66,626 and $80, commensurate with relevant qualifications and experience. This role is also eligible for a performance bonus based on team performance and goal attainment.

 

Other Benefits:  

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, com‐muter benefits, referral bonuses, professional development, and a 403(b) plan. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.  

 

To Apply 

Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.   

 

About IDEA Public Schools   

    

At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to the fastest-growing network of tuition-free, Pre-K-12 public charter schools in the United States.     

   

IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves nearly 75,000 college-bound students in 137 schools across Texas, Southern Louisiana and Florida and is on-track to maintain its legacy of sending 100% of its graduates to college. Be on the lookout for IDEA schools opening near you—with new launches in Jacksonville, FL (2022). Cincinnati, OH (2022), and Arkansas (2023)!      

   

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. 

 

 

 

 

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