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School Year: 2022-2023
Location: IDEA Ingram Hills
Region: San Antonio, TX
Job Type: Full-Time
Role Mission: Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly-functional campus technology.
What You’ll Do – Accountabilities:
95% of HelpDesk tickets are completed within 48 hours, with 40% complete remotely
90% customer satisfaction on Zendesk tickets (Surveys)
100% of schools are safe and operational one week before FDOS
Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS
100% of Campus Operating Projects completed on time based on Campus Playbook
We look for Team and Family who embody the following values and characteristics:
What You Bring -- Competencies:
Knowledge and Skills:
What We Offer
We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Other benefits include dental and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, com‐muter benefits, referral bonuses, professional development, and a 403(b) plan. We also offer an inclusive environment where staff are encouraged to bring their whole selves to work every day. IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.
Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.
About IDEA Public Schools
At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to the fastest-growing network of tuition-free, Pre-K-12 public charter schools in the United States.
IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves nearly 75,000 college-bound students in 137 schools across Texas, Southern Louisiana and Florida and is on-track to maintain its legacy of sending 100% of its graduates to college. Be on the lookout for IDEA schools opening near you—with new launches in Jacksonville, FL (2022). Cincinnati, OH (2022), and Arkansas (2023)!
When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.