Director of HR Special Projects (Immediate Opening)

Director of Human Resources Special Projects

Human Assets

Role Mission: The Director of Human Resources Special Projects is responsible for leading special initiatives and supporting the achievement of 100% of HR goals and annual priorities. The Human Resources team at IDEA Public Schools works to provide best in class services and ensure a safe, great place to work for all.

Accountabilities

HR meets goals and is regarded as best in class amongst peers

• Supports HR leaders with designing, preparing for, and facilitating team strategy meetings and step-backs
• Deeply understands HR team data to support the team with identifying opportunities for collaboration, blind spots, or areas to improve practices through cross-functional work
• Identify and improve metrics of performance for how we measure effectiveness of Human Resources efforts and provide efficient strategies to collect, access, and review needed data 
• Ensures HR Data Board is complete and up to date, in partnership with the Data Analyst supporting HR
• Provide training to HR team member to ensure all data is accurate and up to date 

Serves as HR’s high-level consultant and project manager

• Ensures strong operating mechanisms and follow-up across HR national and regional teams
• Works with other HQ Teams to coordinate cross-collaboration on events and projects, ensuring timely follow-up, anticipating needs, and resolving problems
• Ensures all communication to key constituents around expectations, deadlines, and deliverables is clear and on time

• Leads and spearheads high level projects based on team needs; executes on and manages others to meet project deadlines
• Collects all relevant data from various sources on HR and elsewhere to present in clear and concise visualization templates
• Develops, drafts, and executes communication and messaging campaigns on behalf of HR

Collect, curate, and update the HR Hub site for all staff and One Stop Shop for HR team

• Responsible for high quality design, delivery, and accuracy of HR team content on the Hub
• Manages 100% of content submissions for the HR team’s Hub site, providing support to managers as needed for collection, curation, and updating; seeks opportunities to continuously improve content  
• Collaborates to ensure 100% of content is accurate and appropriately curated   
• Develops and implements strategies to drive staff across the organization to HR Hub site  
• Collaborates with Software Development team to troubleshoot technical issues  
• Sets benchmarks to improve use of site and collaborates with HR leaders and Software Development team to implement 

  All personnel files are complete

• Complete and/or oversee monthly and annual audits and engage with staff according to audit protocols (I-9, criminal background checks, personnel files, etc.) 
• Deeply study legislative updates, legal briefings, and education entity writings to understand HR requirements and updates 
• Create protocol for personnel file contents, develop project plan to ensure all personnel files meet the protocol, conduct team audits to ensure successful migration 
• Business partner with teams on appropriate record and file keeping practices as it relates to personnel files 

• Execute on and manage others to meet project plan deadlines  
• Conduct monthly audits of personnel files by region; partner with regional HR teams to identify and bridge gaps in employee records 
• Compile monthly reports to regional and national team detailing gaps in certifications and degrees 
• Ensure applicable staff sign Non-Disclosure Agreements, Certificates of Personal Assistance, and Conflict of Interest Disclosure on appropriate schedules 

Design and lead customer service and Zendesk support model 

• Monitor HR Zendesk and ensure tickets are acknowledged within 12-hours and resolved within 48-hours when applicable
• Provide training and support for Zendesk agents (HR Clerks) and serve as department liaison to Zendesk team

All employees complete I-9 part 2 on time

• Conduct weekly I-9 audits of staff pending I-9 Section 2 documents  
• Ensure pending I-9 Section 2 documents are properly submitted by staff member’s 3rd day of work  
• Conduct weekly audit of I-9 compliance for staff with non-permanent work authorization 
• Connect with staff members with non-permanent work authorization no later than 6 months prior to document expiration, ensuring staff have plan to renew  

• Partner with New Hires team to ensure receptionists are trained and have access to Tracker I-9 
• Problem solve with the Operations and New Hires teams when there are gaps in receptionist completion of I-9 part 2 

Live values of IDEA

• Believes and is committed to our mission: that all students are capable of getting to and through college
• Is driven by outcomes and results, and wants to be held accountable for them
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
• Embodies IDEA’s core values 

Competencies:   

• Mission and Vision Focus – fundamentally believe that when the adults in the system get it right, student achievement and success follow 
• Record of Results – achieve established goals and continuously improve to move the needle in results year over year 
• Problem Solving – identify problems, collaborate, influence and recommend solutions and take action to resolve   
• Business Partnership – view every opportunity as a chance to meaningfully partner with leaders and staff to achieve outcomes 
• Communication – be honest, objective and confident, adjusting communication style to influence and motivate action and behaviors 

Qualifications: 

•        Education:  Bachelor’s Degree or equivalent experience required 
•        Experience: 5+ years professional experience  

•        Licenses or Certifications: PHR / SPHR and/or SHRM-CP / SHRM - SCP preferred, PMP preferred 

Knowledge and Skills: 

• Experience in all areas of human resources, including talent management, change management, staff relations, organizational development and training. 
• Possess solid business acumen for processes outside of HR 
• Experience applying analytical and process driven HR practices 
• Experience providing exceptional customer service to internal and external stakeholders  
• Experience apply strategic thinking in all experiences and then working in a hands-on fashion to accomplish multiple goals / priorities 
• Experience coaching and providing upward feedback to all levels in the organization 

Compensation & Benefits 

Salaries for people entering this role typically start between $66,600 and $80,600, commensurate with relevant qualifications and experience. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.  Additionally, we offer medical, dental, vision, and supplemental benefits as well as retirement plans and a generous vacation package, including four weeks of school vacation time in addition to 15 annual Personal Time Off (PTO) days. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/. 

Location:   

The Director of HR Special Projects must currently live in or be willing to relocate to Texas, with preference for one of our regions in Austin, El Paso, Houston, Permian Basin, San Antonio, Tarrant County, or Rio Grande Valley.