Intern - Technology Operations - IDEA Rio Grande Valley (Immediate Opening)

Role Mission: The Information Systems & Technology team is responsible for data security, information systems (student, staff, and business data), information technology, instructional technology (for students and staff), research and analysis, software development, project management, technology operations. Recently, the team has created proprietary software, partnered with instructional leaders to provide views of student performance to drive decision-making, manage employee and student data across multiple platforms and applications, spearheaded the district’s 1:1 technology initiative to tackle the impact of the COVID-19 pandemic on education delivery. Their focus on customer service and industry standards of project management leads the way in the organization.

Summer Interns are assigned to departments aligned to their intended career trajectory and are provided with the opportunity to manage and execute alongside district leaders. Through guided project management and constructive feedback alumni build transferrable skills and mindsets for success in their collegiate journey and future professional endeavors.

Depending on the assigned department, in this role, you will:

• Provide professional support to assigned district department and hiring manager
• Set professional development goals, receive feedback on progress, and make necessary changes to reach maximum career potential
• Manage multiple responsibilities with changing deliverables
• Provide excellent customer service and partnership with all internal and external stakeholders
• Respond to Help Desk support tickets in a timely manner and with strong customer satisfaction ratings
• Enter data to support data accuracy and processing across various systems and platforms
• Analyze data and create reports to drive decision-making
• Effectively and efficiently complete projects or support execution of projects across their lifecycle
• Set up and track student and staff technology
• Provide administrative, logistical, operational, and event support
• Other duties as assigned

Required Experience and Certifications:

• Must be currently enrolled in college (Spring 2023) and completed a minimum of 1 academic semester with a cumulative GPA or 2.5 or higher
• Preference given to graduates of IDEA Public Schools (not a requirement to be an IDEA alumni)

Desired Knowledge, Skills, and Abilities:

A strong candidate will demonstrate the following skills and abilities:

• Reliable, organized, punctual, meet deadlines, and demonstrate initiative
• Follow through on tasks from beginning to completion
• Open to observation and feedback
• Highly proficient with the use of computer, web and mobile technology
• Able to work independently in a virtual environment
• Strong customer service, business partnership, customer service mindset, can-do attitude
• Excellent written and verbal communication skills (clear, personable, and enthusiastic)
• Ability to work extended workdays to support business needs

Job Specifications:

• Location: Remote (some in-person support may be needed for a few of the available roles)
• Compensation: $11.00 - $13.00 per hour depending on region
• Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

Commitment to Diversity and Core Values:

Click here to learn about IDEA’s Diversity, Equity, and Inclusion Anti-Racist and Anti-Bias commitment: https://ideapublicschools.org/dei/. Our core values can be found at https://ideapublicschools.org/core-values/.