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School Year: 2023-2024
Location: IDEA Victory
Region: Tampa Bay, FL
Job Type: Full-Time
Role Mission: Campus Technician will facilitate Technology Operations requests and initiatives at their assigned locations. They act as technology liaison from the Technology Operations department to the campus staff by providing technical support and expertise on site. The focus is to concentrate on the support and maintenance of the technology equipment, assist with campus issues and work on district technology projects and campus initiatives including trainings, registration, lab setups, inventory and staff computer deployment. Campus Technicians offer expertise, solutions, and technology advice to campus partners and work hand in hand with Assistant Principals of Operations to support instruction through highly functional campus technology.
What We Offer
We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include:
Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable.
What You Bring -- Competencies:
Knowledge and Skills:
What You’ll Do – Accountabilities:
95% of Helpdesk tickets are completed within 48 hours, with 40% complete remotely
90% customer satisfaction on Zendesk tickets (Surveys)
100% of schools are safe and operational one week before FDOS
Proficient rating on Information Security & Data Privacy Rubric by January 1st and through the LDOS
100% of Campus Operating Projects completed on time based on Campus Playbook
We look for Team and Family who embody the following values and characteristics:
About IDEA Public Schools
At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.
IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools’ lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.
When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.
Diversity, Equity and Inclusion
At IDEA we recognize that racism, bias, and privilege exist in society. We are committed to an organizational culture that promotes awareness and inclusivity for our students and staff and supports their path to positively impact our broader society. We are committed to recognizing the impact of racism and privilege, and commit as an organization to have equitable practices, policies, and structures. Visit https://ideapublicschools.org/dei/ to learn about IDEA’s Diversity, Equity and Inclusion Anti-Racist and Anti-Bias commitment.
Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.
IDEA Public Schools in Florida intends to promote and establish a Drug-Free Workplace Program to maximize safety and productivity in the workplace, enhance our competitive position in the marketplace, without experiencing the costs, delays, and tragedies associated with accidents that result from drug or alcohol abuse by employees. A Drug-Free Workplace means that of our employees must remain Drug-Free both on and off the job, and free from alcohol on the job. In holding to this policy, all staff members will undergo drug testing prior to starting in their new role with us.
To read our full policy, please click the following link: https://ideapublicschools.org/wp-content/uploads/2022/06/FL-Drug-Free-Workplace-Policy.pdf