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Director of Business Information Systems (Immediate Opening)

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School Year: 2023-2024
Location: Headquarters-Rio Grande Valley
Region: Headquarters - Rio Grande Valley, TX
Category: Headquarters
Job Type: Full-Time










Director of Business Information Systems

Information Systems & Technology



Position Overview:

The Director of Business Information Systems (BIS) leads the strategic vision and overall administrative management, project management, and security of the district’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications, Tyler Munis and Salesforce respectively. The Director’s scope includes oversight of implementations, management and maintenance of Munis databases and servers (currently 7 separate entities and production databases) and Advancement Salesforce instances, custom reporting, and compliance. They will empower and support the organization in all business technology areas to meet ambitious financial, human resource, advancement, and student achievement goals, to facilitate business, and to sustain operations at scale at a high-growth, multi-state network. As an enterprise leader, the Director of Business Information Systems will provide strategic direction and value delivery with business partners by driving change and accountability so that the integration of the organizations ERP and CRM applications will maximize efficiencies across functions and to create a high integrity single source of truth for financial, fundraising/donor, human resource, and payroll data.



The Director of Business Information Systems must currently live in or be willing to relocate to Texas, with preference for one of our regions: Austin, El Paso, Houston, Permian Basin, Rio Grande Valley, San Antonio, or Tarrant County.



What You’ll Do – Accountabilities


In this role, you will:

  • Design a strategic vision to ensure the provision of reliable, secure, and effective enterprise applications that deliver efficient business processes for our business partners, staff members, and external vendors
  • Create, design, and manage the ERP and CRM processes, procedures, and standards while also prioritizing governance and areas of high risk, designing intake processes, creating strategic visibility that enables accountability and data-driven actions, facilitating alignment and cross-functional collaboration, instilling quality controls, and implementing change management practices
  • Directly manage the BIS team and ensure that ERP and CRM projects are executed effectively assuring value delivery that is efficient, compliant with laws and organizational policies, and within defined constraints (time, scope, budget, etc.)
  • Oversee the project management—using project management tools, standards, and best practicesthroughout the entire ERP and CRM implementation lifecycle (e.g., timely deployment of infrastructure or maintenance upgrades, annual data rollovers, implementation of new system functionality, etc.)
  • Strategically plan for Munis and Salesforce system upgrades, new modules, and enhancements to include user requirements, testing, training, and development, and change management across all affected areas
  • As the lead Munis consultant, collaborate with executives, lines of business, and IT management (regarding program requirements, product architecture, and implementation in areas of technical and business expertise) to maximize proper utilization of the ERP system, identify areas to improve efficiency, and prioritize projects that provide the highest potential value and align with organizational priorities
  • Conduct market research and perform comprehensive information system needs assessments to drive enterprise-wide procurement decisions to support business and technology growth
  • Lead cross-functional operating mechanisms, training, and development of materials to ensure that end users securely access Munis databases using the proper procedures, systems, and reporting capabilities
  • Set the strategy for how Munis SQL Server Reporting Services (SSRS) and Salesforce reporting will be used to meet the reporting needs of the district and to maximize information delivery to key internal and external stakeholders
  • Design governance methods and quality controls to maintain security and appropriate permissions for all Munis and CRM users for each database—currently about 1,600 Munis users and 10,000+ Munis Self-Service users
  • Partner with internal stakeholders and third-party service providers to coordinate, troubleshoot, and expeditiously resolve database and/or server issues to ensure database and application uptime
  • Develop, teach, maintain, and uphold knowledge management processes across the BIS department to ensure proper value stream documentation, reporting, and artifact collection, and to facilitate relevant, organized, user-friendly, and accessible information sharing


Supervisory Responsibilities: 

  • Supervise, train, and evaluate the IDEA Munis ERP Administration Team, currently including the following positions:
    • Business ERP Applications Manager
    • Business ERP Reporting & Integration Manager
    • ERP Application Administrator
    • ERP Security & Document Application Manager
    • HR/Payroll ERP Applications Manager
    • Salesforce Application Manager
  • Oversee the functions of System Administration, Implementation, Database Administration, Server Administration, Training, Report Writing, and Help Desk Support of the Munis ERP System


What You Bring – Competencies


Required Experience and Certifications:

  • Bachelor’s degree highly preferred (business administration, management information systems, computer information systems or a related field preferred)
  • Minimum of 7 years of professional experience
    • Ability to travel up to 10% of the time during the busiest parts of the year

Preferred experience

  • Minimum of 5 years in training employees on all functions of Munis ERP System including the areas of Business and HR/Payroll
  • Minimum of 5 years of experience implementing/upgrading system versions of the Munis ERP System
  • Minimum of 5 years of experience administering the Munis ERP System for Finance, Human Resource, and Payroll modules
  • Minimum of 5 years of proven large-scale, cross-functional project management and organizational change management in a high-pressure environment
  • Minimum of 5 years of school district experience in both Business and HR/Payroll functions
  • Minimum of 3 years working with SSRS and the Munis ERP System
  • Minimum of 3 years of people management experience
  • Proven experience in successfully leading continuous improvement projects that increase value, reduce waste, and improve financial performance
  • Licenses or Certifications: ITIL 4 Foundations preferred


Knowledge, Skills, and Abilities:

  • Knowledge and experience in portfolio management, organizational change management, cost management, and quality assurance
  • Skill in strategic thinking, including setting vision and direction, anticipating problems, and planning for the future
  • Skill in developing talent and capabilities, training, and coaching others, and cultivating essential skills to maximize individual contribution and engagement
  • Skill in organization, prioritization (to define areas of focus among competing priorities), follow through, and attention to detail
  • Skill in effective, compelling, and interpersonal communication, both verbal and written
  • Skill in building strong relationships and mutually beneficial business partnerships through trust, empathy, and credibility, and developing organizational and political intelligence
  • Ability to organize, manage, monitor, and balance multiple long-term projects at once, often under pressure with competing priorities and tight turnarounds while prioritizing daily tasks, maintaining composure, ensuring quality, and achieving results
  • Ability to advocate, influence, motivate, and hold others accountable through consistency and clarity of expectations
  • Ability to managing adults and teams to strong outcomes, often through influence rather than named managerial responsibility
  • Ability to design, evaluate, and improve systems to ensure maximum effectiveness and efficiency
  • Proactively seeks out information and clarity needed to enable sound judgement and strong decision-making for the BIS department and the organization as a whole
  • Ability to travel up to 10% of the time during the busiest parts of the year



What We Offer:

Compensation & Benefits:

Salaries for people entering this role are commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment


Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at


* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.


Learn more about IDEA

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family membersLearn more about our Commitment to Core Values here:





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