Technical Trainer - Immediate Opening

Role Mission: The Technical Trainer plays a pivotal role in the successful implementation, adoption and utilization of key enterprise systems and instructional applications at IDEA. They are responsible for designing and delivering effective professional development to a variety of audiences. This role is both a teacher and a teacher of teachers – presciently assessing demand across all areas of the organization to maximize impact of technical support resources and training. Additionally, this role is required to maintain an expertise in key enterprise applications.

This is a full-time national position that supports all five states (Texas/Louisiana/Florida/Ohio).  Preference given to candidates who live in Texas, or who are willing to relocate. Monthly travel is required, the position will be a combination of remote and on-site work. Reporting to the Director of Instructional Technology is part of the broader Technology Operations team which supports the organization on a national level.

What We Offer 

Salaries for people entering this role will be based on relevant experience and qualifications and in alignment with internal equity. This role is also eligible for a performance bonus based on organizational performance and goal attainment. 

Other Benefits: 

We offer a comprehensive benefits plan, covering the majority of the employee premium for the base medical plan and subsidizing the majority of costs for a spouse/domestic partner and children. Some of the special benefits we offer at IDEA include: 

• Paid Family Leave: Eligible staff may receive up to 8 weeks of paid leave for the birth or adoption of a child, based on their tenure with the organization and caregiver designation. 
• Tuition Reimbursement: Staff members may apply for up to​ 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget availability. 
• Employer-Paid Mental/Behavioral Health: 5 face-to-face counseling sessions within a year, unlimited 24/7 telephonic counseling, and other work-life services available at no cost.  

Other benefits include dental and vision plans, disability, life insurance, parenting benefits, generous vacation time, referral bonuses and professional development. IDEA may offer a relocation allowance to defray the cost of moving for this role, if applicable. 

Accountabilities:

Design and deliver technical training that aligns with demand around instructional software applications and hardware.

• Develop resources in collaboration with Program Stakeholders, Information Systems, IT and Technology Operations team members. Resources may include courses, training materials, Help Center guides, etc. 
• Remain current in the field of educational technology, instructional media production design, and emerging technologies, and update technical skills to adapt to changing technologies. 
• Work closely with academic program leaders, curriculum managers, and instructional leaders to develop and in-depth understanding of their team and objectives to support the continued enhancement and adoption of innovative technology and other technology-related curriculum and instruction.
• Implement best-in-class training methodologies to reach a broad audience with varying levels of comfort with technology.
• Operationalize continuous improvement through iterative updates based on participant feedback.

Holds self and team accountable to the highest expectations of customer service and knowledge management

·           Act as the steward and quality assurance of all Instructional Technology training and support resources, championing the adoption of knowledge management standards across departments.

·           Apply technical writing skills to compose support documentation and ensure Help Center articles are updated and maintained on a cyclical basis.

·           Synthesize feedback from multiple channels to identify resource gaps, improve service, training, and support documentation.

Champion the use of instructional technology central to achievement in IDEA’s Pre-K-12 curriculum, national, state, and local standards

• Ensure staff receive the technical training and support resources necessary to utilize enterprise technology equipment and systems relevant to their role.
• Monitor campus instructional technology use closely to proactively identify obstacles to adoption and document business use cases.
• Act as the voice of the campus during strategy conversations.
• Promote and enforce data privacy and security best practices to minimize risk of data loss, student data access, and improper use.
• Collect and analyze learner feedback from multiple channels to improve end user experience and maximize return on enterprise technology investments.

Qualifications:

Education:

• Bachelor’s degree from four-year college or university in liberal arts
• 1 or more certification relevant to role preferred (Change Management Foundation, Microsoft Innovation Educator (MIE), Microsoft Certified Trainer, CTT+)

Experience: 

• Minimum 3 years training in the education or information technology industry
• K-12 Teaching experience strongly preferred
• Instructional design and content creation experience using Microsoft applications, Adobe Professional Suite, SharePoint, video editing, and screen capture software

Knowledge and Skills:

• Bilingual (English and strong proficiency in Spanish) preferred
• Exceptional technical writing, presentation, and oral communication skills
• Training design methodologies such as ADDIE or Design Thinking
• Ability to design and deliver eLearning, instructor-led and blended learning curriculum
• Superior written and verbal communications skills, including the ability to listen carefully and to communicate effectively within a diverse environment
• Able to quickly learn new systems and techniques
• Demonstrated time management and critical thinking skills with an eye on continuous improvement.

Team Goals:

As part of Technology Operations team, you will contribute to reaching the following ambitious goals:

• 95% average on-time SLA completion rate of support tickets is achieved.
• 95% average customer satisfaction is achieved. 
• 95% of IDEA Texas staff and students’ instructional technology devices are distributed to campuses and available for use for each region’s first day of school.
• 95% of instructional staff and students utilize Clever to access instructional applications.
• Published technical training programs meet or exceed an average Net Promotor Score (NPS) of 60.

We look for Team and Family who embody the following values and characteristics:   

• Believes and is committed to our mission and being an agent of change: that all students are capable of getting to and through college   
• Has demonstrated effective outcomes and results, and wants to be held accountable for them  
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly  
• Works with urgency and purpose to drive student outcomes  
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change  
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization  
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes  
• We believe in education as a profession and hold ourselves to high level of conduct, professionalism and behaviors as models for our colleagues and students  
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About IDEA Public Schools   

At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.     

IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.      

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality.  

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values  

To Apply  

Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.