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Assistant Director of Student Support Services Leadership Development (24-25)

School Year: 2024-2025
Location: Headquarters-Rio Grande Valley
Region: Headquarters - Rio Grande Valley, TX
Category: Headquarters
Job Type: Full-Time


Assistant Director of Student Support Services Leadership Development  

Student Support ServicesTeam


Role Mission:

The Assistant Director of Student Support Services Leadership Development is responsible for training, coaching, and development of School Counselors and Social Workers in ensuring the success of every school in every region.  The Assistant Director of Student Support Services Leadership Development has a particular focus in the implementation of training scope and sequences for regional & campus team members, supports large-scale initiatives, management of progress toward goals, and creation of onboarding materials.  The Assistant Director of Student Support Services Leadership Development offers additional support by building the capacity of other regional & campus team members through coaching and development. This is a full-time position based in (Texas/Louisiana/Florida/Arkansas/Ohio) with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth). Travel expectations for this position will be approx 20% of the time to visit our states, regions and schools.



This is a full-time hybrid (remote/on-site) position based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.



Supervisory Responsibilities  

  •        No direct management responsibility: coaches and develops School Counselors, Social Workers primarily with Regional Student Family Services Managers support as needed in collaboration with Directors and other Student Support Services team members. 



What You’ll Do – Accountabilities:


Essential Duties:

Lead the professional development for Regional Student and Family Managers, School Counselors, Student Success Advisors and Social Workers to meet the 85% retention goal 

  • Collaborates with National Student Support Services team to develop and implement comprehensive onboarding plans for School Counselor and Social Workers. 
  • Develops and delivers differentiated professional development to build technical capacity and leadership and management acumen. 
  • Collaborate with National Student Support Services team by attending RSFM tactical and following up RSFMs regarding execution of next steps or pending tasks. 
  • Builds the leadership and management capacity of Counselors and Social Workers utilizing the School Leadership Levers (SLLs) to ensure the success of campus lead team.  
  • Performs in-field observations (check-ins, huddles, walk-throughs, etc.) of Counselors and Social Workers and follows through with feedback debriefs. 
  • Manages onboarding and professional development of year 1 and mid-year School Counselor and Social Worker hires. 
  • Collaborates with National Student Support Services team to support regions without Regionals Student & Family Services Managers and co-lead operating mechanisms. 

 Maintain compliance of Legally Required Professional Development & Licensing across 4 states

  • Manages all forms of communication & follow-up from executed professional development with RSFMs, School Counselors & Social Workers, and other relevant stakeholders through the SSST Newsletter weekly. 
  • Manages tracking of licensing of RSFMs, School Counselors & Social Workers, including continuing education credits in partnership with the National or Regional HR & Risk Management Teams. 
  • Ensures all district crisis management materials are up to date with current state requirements and are accessible for national and regional staff.  
  • Manages interventions that ensure School Counselors & Social Workers meet documentation requirements 
  • Collaborates with Director of Mental Health & SEL with onboarding & professional development of student interns from local universities. 



Ensure the  Professional development for School Counselors and Social Workers is effective and achieves an average net promoter score (NPS) of 60 or above 

  • Manages self and the National Student Support Services Team to complete tasks aligned to delivering effective professional development for School Counselors & Social Workers. 
  • Designs and develops high quality professional development training sessions with a strategically planned scope & sequence that are executed with a high level of professionalism and preparation. 
  • Collects and analyzes survey data to identify areas of growth to enhance subsequent professional development experiences. 
  • Develops and maintains business partnerships with national teams that lead work impacting the roles supported 
  • Collaborates with National Student Support Services Team to ensure alignment between campus leadership and regional support 
  • Conducts in-field observations (with RSFMs if applicable) of School Counselors & Social Workers to ensure that training session objectives are being executed out in the field and translate to gains in management capabilities and goal attainment 
  • Collaborates with staff to provide peer feedback on professional development design and facilitation. 
  • Identify areas for improvement in Title 1 compliance structures and practices. Develop and implement plans for continuous improvement based on data, feedback, and best practices.


Leads data auditing and compliance across stakeholder groups

  • Will maintain internal trackers for compliance of stakeholder groups
  • Communicate with stakeholders when non-compliant following the escalation matrix
  • Verifies completion of tasks and provides feedback to stakeholders
  • Identifies trends in misconceptions or content internalization and adjusts content, coaching or communication to increase success



What You Bring – Competencies:



  •        Education: Master's degree in School Counseling, Counseling, Social Work, Marriage and Family Therapy, or related field 
  •        License or Certification: Valid TX School Counselor certification or counseling licensure (LMSW, LCSW, LCSW-S, LPC-A, LPC, LMFT-A, LMFT) required 
  •        Experience: 2+ years of full-time people management required; 2+ years of coaching and developing adults required 
  •        Experience with indirect (matrixed) management preferred 
  •        Experience: 6+ years of professional experience required 
  •        Experience with data inferencing and process management 
  •        Understanding and/or personal experience in the K-12 landscape, especially with charters preferred 



Knowledge and Skills:

  • Quick, innovative thinker and problem solver committed to serving students and families
  • High performer with proven track record of success and experience in managing through influence across a large organization
  • Flexible leader that is adaptive and responsive to data and feedback
  • Dynamic, engaging training facilitator online and in-person
  • Ability to build relationships and organize work across multiple teams and layers in an organization
  • Ability to analyze data and use it to inform decisions and actions to meet goals


What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $74,700 and $87,100, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.


Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at


* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.



Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.



Learn more about IDEA 

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here:





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