Intern - Technology Operations (Immediate Opening)

 Role Mission: The Information Systems & Technology team is responsible for data security, information systems (student, staff, and business data), information technology, instructional technology (for students and staff), research and analysis, software development, project management, technology operations. Recently, the team has created proprietary software, partnered with instructional leaders to provide views of student performance to drive decision-making, manage employee and student data across multiple platforms and applications, spearheaded the district’s 1:1 technology initiative to tackle the impact of the COVID-19 pandemic on education delivery. Their focus on customer service and industry standards of project management leads the way in the organization.

Summer Interns are assigned to departments aligned to their intended career trajectory and are provided with the opportunity to manage and execute alongside district leaders. Through guided project management and constructive feedback alumni build transferrable skills and mindsets for success in their collegiate journey and future professional endeavors.

Depending on the assigned department, in this role, you will:

• Provide professional support to assigned district department and hiring manager
• Set professional development goals, receive feedback on progress, and make necessary changes to reach maximum career potential
• Manage multiple responsibilities with changing deliverables
• Provide excellent customer service and partnership with all internal and external stakeholders
• Respond to Help Desk support tickets in a timely manner and with strong customer satisfaction ratings
• Enter data to support data accuracy and processing across various systems and platforms
• Analyze data and create reports to drive decision-making
• Effectively and efficiently complete projects or support execution of projects across their lifecycle
• Set up and track student and staff technology
• Troubleshoot, repair and install computer systems
• Configure and automate software installations
• Provide administrative, logistical, operational, and event support
• Other duties as assigned

Required Experience and Certifications:

• Must be currently enrolled in college (Fall 2024) and completed a minimum of 1 academic semester with a cumulative GPA or 2.5 or higher
• Preference given to graduates of IDEA Public Schools (not a requirement to be an IDEA alumni)

Desired Knowledge, Skills, and Abilities:

 A strong candidate will demonstrate the following skills and abilities:

• Reliable, organized, punctual, meet deadlines, and demonstrate initiative
• Follow through on tasks from beginning to completion
• Open to observation and feedback
• Highly proficient with the use of computer, web and mobile technology
• Able to work independently in a virtual environment
• Strong customer service, business partnership, customer service mindset, can-do attitude
• Excellent written and verbal communication skills (clear, personable, and enthusiastic)
• Ability to work extended workdays to support business needs

Job Specifications:

• Commitment: 9-12 week program
• Location: On-stie in our Texas regions
• Compensation: $10.00-$12.00 per hour depending on region
• Hours: Monday – Friday, 8:00 a.m. – 5:00 p.m.

About IDEA Public Schools  

At IDEA Public Schools, we believe each and every child can go to college. Since 2000, IDEA Public Schools has grown from a small school with 150 students to a multi-state network of tuition-free, Pre-K-12 public charter schools.    

IDEA Public Schools boasts national rankings on The Washington Post and U.S. News & World Report’s top high schools lists. IDEA serves over 80,000 college-bound students in 143 schools across Texas, Louisiana, Florida, Ohio, and is on-track to maintain its legacy of sending 100% of its graduates to college.     

When you choose to work at IDEA, you are part of our IDEA Team and Family. You will work alongside team members who set and reach ambitious goals every day, are excited to continue to grow with IDEA, and work relentlessly to make college for all a reality. 

At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values

To Apply 

Please submit your application online through Jobvite. It’s in your best interest to apply as soon as possible.