Regional Student and Family Services Manager - Austin (Immediate Opening)
School Year: 2024-2025
Location: Austin Regional Office
Region: Greater Austin, TX
Category: Headquarters
Job Type: Full-Time
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Description
Regional Student and Family Services Manager
Role Mission:
As a member of the Regional Leadership Team, the Regional Manager of Student and Family Services will oversee their region’s crisis and mental health supports, student persistence strategy, Social Emotional Learning curriculum implementation, and family engagement and support services. The Regional Manager of Student and Family Services will drive this work by working closely with their regional Executive Director, Regional Director of Operations, two Executive Principals and be the liaison with community partners. This role will also receive coaching and support from the National Student Performance and Advocacy team to ensure alignment between national and regional priorities.
As a member of the Regional Leadership Team, the Regional Manager of Student and Family Services will oversee their region’s crisis and mental health supports, student persistence strategy, Social Emotional Learning curriculum implementation, and family engagement and support services. The Regional Manager of Student and Family Services will drive this work by working closely with their regional Executive Director, Regional Director of Operations, two Executive Principals and be the liaison with community partners. This role will also receive coaching and support from the National Student Performance and Advocacy team to ensure alignment between national and regional priorities.
This leader must be a self-starter, a seasoned and innovative project manager, possess strong communications skills, and a proven ability to solve problems across different scopes of work to drive performance within the region. This team member will be co-managed by two Executive Principals and supported by the National Student Support Services Team. The Regional Manager will be responsible for attending all nationally led trainings and communicate the learning and expectations back to the regional and campus teams.
Location:
This is a full-time hybrid (remote/on-site) position located in Austin. Preference will be given to candidates who live in the region, or who are willing to relocate.
Travel Expectations: Travel to the regional office and campuses across the Austin region will be required.
What You’ll Do – Accountabilities
Essential Duties:
- Cultivate and collaborate with business partners to execute persistence vision and strategy for region alongside National Student Support Services Team
- Designs and delivers high quality training tools and resources to support portfolio of campuses in meeting their persistence goals through the point people designated by the Executive Principals
- Partner with each Executive principal to be the accountability and feedback partner to campus lead teams to implement student persistence district expectations (Withdrawal process, Coding, Mission List implementation, etc.)
- Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence
- Tracks and reports data for persistence on a weekly basis to schools in portfolio
- Completes weekly auditing of data and reports wins and challenges to regional lead team and Executive Principals
- Partners with Regional Director of Operations to manage Assistant Principals of Operations and Enrollment Coordinators to ensure 100% of new families are on-boarded and engaging in their first year at IDEA
- Trains Grade Team Leaders to manage and monitor the Mission List for all grade levels at both campuses
- Reports out on the Mission List at both campus lead team tactical meetings- invests and holds campus lead team accountable to next steps
- Coordinates support and provides guidance for campus mental health and social emotional crises and critical incidents.
- Acts as liaison between schools and local health organizations. Supports with implementation of Tier 2/3 counseling service coordination on campuses
- Leads the campus beginning of year and on-going professional development to school leaders, teachers, and staff to build the skills of implementing Move this World
- Completes weekly observations at both schools WITH school lead team to provide feedback on the implementation of MTW and culture expectations.
- Leads training for school leaders and staff on positive behavior interventions and trauma informed practices
- Leads the management of community providers that support students at both schools
- Leverages operating mechanisms and business partnerships with principals and regional leaders to effectively execute and monitor SEL practices schoolwide
- Regularly conducts needs assessments and satisfaction surveys of SSAs, SCs, and SWs. Creates strategic plans based on data to support staff needs.
- Carries a caseload of specific students at each school to remain in practice and engage deeply with students with high needs
- Manages portfolio of campuses to meet the goal of 100% of new families participate in full on-boarding process.
- Provides interventions and partnership to priority campuses who are below the benchmarks.
- Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence.
- Tracks and reports data for persistence on a weekly basis to schools in portfolio.
- Establishes and maintains regional partnerships with community organizations, resources, and supports to increase capacity of wraparound services for students and families.
- Trains 100% of School Crisis Teams and manages execution in the region in partnership with Regional Director of Operations.
- Manages campuses to host the mandatory 4 family engagement events in the academic year and 100% of schools are in compliance for submitting documentation (Title 1).
- Drives regional implementation of Panorama Social Emotional Learning Survey to ensure 75% of students complete both survey windows.
- Drives regional implementation of the Panorama Teacher Career Pathway survey to ensure 50% of families complete survey.
- Drives regional implementation for 100% of campuses to implement anti-bullying and sexual abuse prevention curricula.
- 90% of campuses implement trauma informed teaching practices training for school staff.
- Provides coaching and support to school leaders and support staff to ensure 90% of school counselors and social workers meet direct service hour requirements.
- Maintains 100% compliance with state and regional mental health and SEL guidelines.
What You Bring – Competencies:
Experience:
- Required: Master's degree in Social Work, Counseling, School Counseling, or related field.
- Required: Mental Health License or Counseling Certification.
- Required: Experience in schools.
What We Offer:
Compensation & Benefits:
Salaries for people entering this role typically fall between $72,700 and $77,400, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.
Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.
* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.
Application process:
Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.
Learn more about IDEA
At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values
