Join our Talent Network
Skip to main content

Regional Student & Family Services Manager - Austin (Immediate Opening)

This job posting is no longer active.

School Year: 2022-2023
Location: Austin Regional Office
Region: Greater Austin, TX
Category: Headquarters
Job Type: Full-Time


Role Mission:
As a member of the Regional Leadership Team, the Regional Manager of Student and Family Services will oversee their region’s crisis and mental health supports, student persistence strategy, Counselor and Social Worker Retention, Social Emotional Learning curriculum implementation, and family engagement and support services. The Regional Manager of Student and Family Services will drive this work by working closely with their regional Executive Director, Vice Presidents of schools, and campus-based counselors and social workers. This role will also receive coaching and support from the National Student Performance and Advocacy team to ensure alignment between national and regional priorities. This leader must be a self-starter, a seasoned and innovative project manager, possess strong communications skills, and a proven ability to solve problems across different scopes of work to drive performance within the region.

Collaborates with cross functional regional leaders to drive family engagement practices on campus level towards 90% student persistence.

  • Cultivate and collaborate with business partners to execute persistence vision and strategy for region alongside National Student Performance and Advocacy Team
  • Designs and delivers high quality training tools and resources to support portfolio of campuses in meeting their persistence goals
  • Accountability and feedback partner to campus lead teams to implement student persistence district expectations (Withdrawal process, Coding, Mission List implementation, etc.)
  • Provides interventions and partnership to priority campuses who are below the benchmarks
  • Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence
  • Tracks and reports data for persistence on a weekly basis to schools in portfolio
  • Coordinates support and provides guidance for campus mental health and social emotional crises and critical incidents.

Casts regional vision and drives family engagement practices for New to IDEA families to ensure 90% of new students persist into the next school year.

  • Manages portfolio of campuses to meet the goal of 100% of new families participate in full on-boarding process.
  • Provides interventions and partnership to priority campuses who are below the benchmarks.
  • Ensures 100% of campuses in portfolio meet deadlines for processes through the school year related to persistence.
  • Tracks and reports data for persistence on a weekly basis to schools in portfolio.


Leads regional and school-wide efforts so that their region earns an “A” on SPA Team Student and Family Services Report Card

  • Establishes and maintains regional partnerships with community organizations, resources, and supports to increase capacity of wraparound services for students and families.
  • Trains 100% of School Crisis Teams and Regional Lead Team in Mental Health First Aid.
  • Manages campuses to host at least 4 family/community engagement events in the academic year.
  • Drives regional implementation of Panorama Social Emotional Learning Survey to ensure 75% of students complete both survey windows.
  • Drives regional implementation of the Panorama Teacher Career Pathway survey to ensure 75% of families complete survey.
  • Drives regional implementation for 100% of campuses to implement anti-bullying and sexual abuse prevention curricula.
  • 90% of campuses implement trauma informed teaching practices training for school staff.
  • Provides coaching and support to school leaders and support staff to ensure 90% of school counselors and social workers meet direct service hour requirements.
  • Maintains 100% compliance with state and regional mental health and SEL guidelines.

Coaches campus-based staff so that 90% of schools meet Social Emotional Learning Curriculum fidelity expectations (Defined as lead facilitators direct instruction 3 days a week)

  • Provides direct professional development to school leaders, teachers, and staff on how to administer a specific social emotional learning curriculum or how to apply SEL best practices schoolwide.
  • Partners with the regional and school leaders to integrate SEL into all classroom instruction and educator’s daily practice via Move This World
  • Crafts and provides feedback on vision, goals, tactics, and strategies for achieving school wide SEL excellence
  • Leverages operating mechanisms and business partnerships with principals and regional leaders to effectively execute and monitor SEL practices schoolwide


Provides coaching and support to retain 85% of Student Success Advisors, School Counselors, and Social Workers

  • Provide in-field and side-by-side coaching and support for School Counselors, Student Success Advisors, and Social Workers.
  • Designs and facilitates professional development alongside National Student Performance and Advocacy Team.
  • Performs onboarding training for all new and mid-year hires alongside National Student Performance and advocacy team.
  • Performs hiring support services in collaboration with the Regional Director of Staffing.
  • Regularly conducts needs assessments and satisfaction surveys of SSAs, SCs, and SWs. Creates strategic plans based on data to support staff needs.

Live values of IDEA

          Believes and is committed to our mission: all students are capable of getting to and through college

          Is driven by outcomes and results, and wants to be held accountable for them

          Has a propensity for action, willing to make mistakes by doing in order to learn and quickly improve and problem-solve

          Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change

          Seeks and responds well to feedback, which is shared often and freely across all levels of the organization

          Works through silos and forges strong cross-departmental relationships, in order to achieve outcomes

          Embodies IDEA’s core values 


  • Required: Master's degree in Social Work, Counseling, School Counseling, or related field.
  • Required: Mental Health License or Counseling Certification.
  • Required: Experience in schools.

Compensation & Benefits:

Salaries for this role typically fall between and , commensurate with relevant experience and qualifications. This role is also eligible for a performance bonus based on individual and organizational performance and goal attainment.

Share: mail

Similar Jobs